At Velmora Gold, we strive to ensure total satisfaction. Since our jewellery is often custom-made, our policies are as follows:
Cancellations for ready-to-ship items must be made within 24 hours of order placement. Custom-made items cannot be cancelled once production has started.
We offer a 7-day return policy for stock items in original condition. Custom pieces and altered jewellery are non-refundable unless defective.
Exchanges may be permitted on a case-by-case basis. Please contact our support team for assistance.
Support: contact@VelmoraGold.shop